Legal

Privacy Policy

This Privacy Policy explains how TechniDox and Aortem collect, use, disclose, and protect information when you use TechniDox websites, products, communications, and related services.

Effective date: May 7, 2026

1. Information We Collect

  • Account information, such as name, email address, organization, role, and authentication details.
  • Usage information, such as pages viewed, product actions, feature interactions, diagnostics, logs, device data, and approximate location from IP address.
  • Customer Content, such as documentation, repository metadata, prompts, review comments, workflow configuration, and files you choose to process through TechniDox.
  • Communications, such as demo requests, support messages, feedback, survey responses, and marketing preferences.

2. How We Use Information

  • Provide, secure, operate, maintain, and improve TechniDox.
  • Generate documentation, quality scores, routing suggestions, analytics, and other requested product outputs.
  • Authenticate users, manage accounts, process billing, provide support, and communicate service updates.
  • Monitor performance, prevent abuse, troubleshoot issues, enforce terms, and comply with legal obligations.
  • Send product, marketing, and event communications where permitted by law and your preferences.

3. AI and Product Improvement

We may use aggregated, de-identified, or anonymized information to understand product performance and improve TechniDox. Where customer agreements restrict training or product improvement use, those written terms control.

4. How We Share Information

  • With service providers that support hosting, analytics, security, communications, support, payments, and operations.
  • With integrations you authorize, such as repositories, identity providers, workflow tools, or communication platforms.
  • Within the Aortem product ecosystem for administration, security, support, and product operations.
  • If required by law, legal process, security investigation, corporate transaction, or to protect rights, safety, and service integrity.

5. Security and Retention

We use reasonable technical and organizational safeguards designed to protect information. We retain information for as long as needed to provide TechniDox, comply with legal obligations, resolve disputes, enforce agreements, and maintain business records.

6. Cookies and Analytics

We use cookies, pixels, local storage, and similar technologies for site functionality, analytics, security, preferences, and marketing measurement. See the Cookie Policy for more detail.

7. Your Choices

Depending on your location and relationship with TechniDox, you may have rights to access, correct, delete, export, or restrict certain personal information. You may also opt out of marketing emails using the unsubscribe link or by contacting us.

8. International Processing

Information may be processed in the United States and other countries where Aortem, its affiliates, or service providers operate. These locations may have different data protection laws than your jurisdiction.

9. Children

TechniDox is not directed to children under 13 and is not intended for use by children. We do not knowingly collect personal information from children under 13.

10. Changes

We may update this Privacy Policy from time to time. The updated version will be posted on this page with a new effective date.

11. Contact

Privacy questions or requests may be sent to privacy@aortem.io.